Terms

1. About these Terms

1.1 These Terms are a contract between you and The Interfaces Company of Tomorrow Limited (company number 17378131), trading as The Interfaces Company ("we", "us").

1.2 By purchasing, accessing a stream or venue, or using the Platform as a viewer, you agree to these Terms and to our Privacy policy.

1.3 Statutory company details are in Privacy.

1.4 We host third-party listings. We are not the speaker, the exhibitor, or the rights holder of organiser films, except where we publish our own content (we currently do not sell our own titles).

2. Definitions

Organiser — the host organisation that publishes and sells. Screening — a timed premiere (online, in person, or hybrid). Premiere ticket — access to that screening. Catalog film — on-demand rent or buy. Rental — a time-limited personal viewing licence. Buy — a personal viewing licence without a fixed expiry while the title remains on the Platform; not ownership of copyright. Ticket — a premiere ticket, rental, or purchase against your checkout email. Content — film and related material on a listing.

3. Roles

3.1 The Organiser is the seller and merchant of record via Stripe Connect. You pay the Organiser. We provide ticketing, access, and related infrastructure. Stripe and Mux are third parties with their own terms.

3.2 The Organiser is responsible for Content, programme details, classification, and all rights needed to exhibit in every territory a buyer can purchase from.

4. Partners, sponsorship, and editorial programmes

4.1 We may show platform-level partner or sponsor material (for example on Discover, in a pre-show lobby, or on marketing pages). Where a placement is paid or materially supported by a third party, we aim to label it clearly.

4.2 Film-level sponsorship or brand association requires the Organiser's opt-in before it is shown with that Organiser's Content. If you disagree with a label or placement on a listing you bought access to, contact us at [email protected].

4.3 Curated collections and programmer credits reflect editorial choices by the named curator or partner. They are not a warranty that we or any partner endorse every film in a collection, and they do not change who the seller is for your Ticket.

4.4 A partner name or logo on the Platform does not mean we endorse an Organiser's Content, and Organiser Content does not imply our endorsement of any partner.

5. Viewing licence

5.1 Subject to payment, we grant a temporary, limited, non-exclusive, non-transferable, revocable licence for personal, non-commercial use: premiere tickets during the published window; rentals for the checkout duration from payment; buy while the title remains published, unless revoked under these Terms.

5.2 You must not record, copy, download, scrape, rebroadcast, share access, resell, or circumvent session limits, watermarks, or other protection. One concurrent stream per Ticket unless we state otherwise.

5.3 Sharing credentials so others can watch may end access without refund.

6. Access

6.1 Online premieres: the live page, same email or access link, during the window. Playback may be our player or an organiser-configured embed.

6.2 In person: QR or ticket code at the listed venue. Hybrid: the type you chose at checkout.

6.3 Catalog: product or watch page, same email. Rentals expire. Purchases last while the title stays up, unless revoked.

6.4 We do not guarantee uninterrupted playback. Late arrival to a premiere may mean missed access. Delayed payment methods grant access only after payment succeeds.

7. Territory, sanctions, and age

7.1 The Platform is offered worldwide except territories prohibited under UK, EU, or US sanctions (including OFAC). We may refuse or terminate access where those rules apply. Organisers must not target those territories.

7.2 An online premiere is a worldwide exhibition unless the organiser geo-limits it. In-person tickets are only valid at the stated venue.

7.3 Age and content ratings are the organiser's responsibility. The Platform is not directed at children under 13. Paid purchases typically require capacity to contract (often 18). You must not circumvent age restrictions.

8. Conduct, suspension

You must not violate law, disrupt the Platform, introduce malware, misrepresent identity, or use bots to copy the service. We may suspend access without refund for breach or fraud, subject to non-excludable rights. See Trust & Safety.

9. Fees and tax

9.1 Prices are set by the Organiser. We take a platform fee (currently 5% + 50punless otherwise stated) from the Organiser's sale on our standard charge model, including standard card processing.

9.2 Screening does not calculate VAT, GST, or sales tax on Organiser sales. Tax is the Organiser's obligation in their country and yours.

10. Refunds and consumer law

10.1 The Organiser is the seller. Start refund requests at [email protected]. We coordinate with the Organiser and payment rails. Chargebacks are handled through Stripe; abusive chargebacks may lead to account action.

10.2 We refund when:

• a premiere is cancelled and not rescheduled with comparable access; or
• a confirmed technical failure on our side prevents paid access during the live window or an active rental/purchase, and we cannot reasonably restore it.

10.3 Mandatory consumer law cannot be excluded. That includes the UK Consumer Rights Act 2015, EU Consumer Rights and Digital Content rules, the Australian Consumer Law, and equivalent rights where you live. If those rules require a remedy, you have it.

10.4 Cooling-off for digital content (UK/EU and similar): that right is typically lost once performance begins with your prior express consent and acknowledgment. At checkout you are asked to request immediate access and acknowledge loss of cooling-off once access is provided. After that, change of mind alone is not a refund, except where non-excludable law still requires otherwise.

10.5 We generally do not refund for device/network issues, missing a premiere window, an unused expired rental, or access revoked for breach — except where 10.3 requires otherwise.

10.6 Force majeure: we are not liable for failure caused by events beyond reasonable control (including third-party networks, payment rails, or venue closure), except where consumer law still requires a remedy.

10.7 If the organiser postpones, we email ticket holders. Your ticket usually moves to the new time unless we say otherwise.

11. Intellectual property of the Platform

Screening, the site, and our marks are ours or our licensors. Organiser Content remains theirs. You get only the viewing licence in section 5.

12. Disclaimers and liability

12.1 Nothing excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited under applicable law — including mandatory consumer guarantees.

12.2 Subject to 12.1, the Platform is provided as is. We are not liable for organiser Content, third-party players, your equipment, or missed windows after doors close.

12.3 Subject to 12.1, our aggregate liability to you in any twelve-month period is limited to the amounts you paid through the Platform in that period (or £100 if greater), except where mandatory law sets a higher floor.

12.4 We do not require you to waive class actions or to arbitrate. Those devices are unenforceable for many consumers and we do not use them here.

13. Age and content

Suitability is between you and the Organiser. Guidance: contact the Organiser or [email protected].

14. Data protection

See Privacy. The Organiser may be an independent controller at check-in.

15. Changes

We may update these Terms. The version at purchase or access applies unless law requires otherwise.

16. Governing law

16.1 These Terms are governed by the laws of England and Wales.

16.2 The courts of England and Wales have jurisdiction, subject to any mandatory right you have as a consumer to bring proceedings in the courts of your country of residence, and subject to any mandatory local law that cannot be waived.

17. Reporting

17.1 Report illegal or prohibited content via the report form or [email protected]. See Trust & Safety.

17.2 We may unpublish, disable streams, remove Discover listing, or suspend hosts. We may act without prior notice when urgency or law requires it.

18. Copyright and DMCA

18.1 Send copyright notices to [email protected]with subject "DMCA Notice". Postal address: 4-6 Greatorex Street, London, England, E1 5NF, United Kingdom. Include signature, identification of the work, identification of the infringing material (URL or organiser name), contact details, a good-faith statement, and a statement under penalty of perjury that you are authorised to act.

18.2 Counter-notice: subject "DMCA Counter-Notice" with your details, the material removed, a good-faith statement, and consent to jurisdiction in a US federal district court (or, if you are outside the US, a suitable court) as DMCA requires.

18.3 We may terminate repeat infringers. Operated by The Interfaces Company of Tomorrow Limited. Equivalent notice-and-takedown applies under UK and EU copyright law.

18.4 Emergencies: contact emergency services. Screening is not an emergency service.

19. Complaints and appeals

Report appeal: email subject "Screening report appeal". We aim to respond within a reasonable time. EU users may also use the DSA contact described on Legal.

20. Contact

[email protected].